ACTIONABLE FEEDBACK POLICY

At Abudhabitouristplaces.com, our goal is to help travellers explore Abu Dhabi through reliable tour services, attraction tickets, and curated travel experiences. We welcome feedback from our guests because it helps us improve our tours, attraction information, booking process, and customer support. This policy explains how we collect feedback, how we handle it, and how it shapes the way we serve visitors to Abu Dhabi.

1.Purpose

This policy exists to:

Keep clear, accessible feedback channels open to every guest and partner at all times.
Ensure that all feedback is taken seriously, reviewed carefully, and acted on where it identifies a genuine improvement.
Connect what guests tell us directly to improvements in our tours, attraction information, booking process, and customer support.
Be transparent about what we do with feedback after we receive it.

2. How to Reach Us

You can contact us through these channels:

Email: [email protected]
Phone / WhatsApp: +971 4 268 4645 | +971 50 3399740
In Person: At our office at Office 303, New Century City Tower, Opp. to Deira City Centre, Al Ittihad Rd, Port Saeed, Dubai, United Arab Emirates

When submitting feedback, please include your booking reference, the tour or attraction booked, the date of your visit, and a clear description of your experience or suggestion. Learn more about Travel Saga, the travel and tourism company behind our range of travel experiences and services.

3. What We Welcome

Abudhabitouristplaces.com actively seek input on every part of the guest experience:

Tour quality and guide conduct — Abu Dhabi City Tours, desert safaris, Yellow Boat rides, Jet Ski, Dhow Cruises, Helicopter Tours, Yacht Rentals, and other tours or experiences booked through us.
Attraction accuracy — if information on our website about a specific Abu Dhabi attraction, its hours, ticket prices, or inclusions does not match your actual experience, we want to know.
Dubai from Abu Dhabi tours — feedback from guests who have booked attraction tickets, tours, or cross-emirate experiences through our platform.
Booking and customer support — ease of the online booking process, responsiveness of our customer support team, and the clarity of communication before and after your tour.
Value and transparency — whether the price paid reflected the experience received and matched what was communicated at booking.
Content and platform suggestions — attractions or experiences that are missing from our platform, or improvements to how information is presented.
Compliments — understanding what we do exceptionally well is as important as identifying where we can improve.

4. How We Process Feedback

Acknowledgement — We confirm receipt within 48 hours through your preferred contact channel.
Classification — Your feedback is logged and categorised by type: tour quality, attraction accuracy, booking experience, guide conduct, value, or content suggestion.
Routing — Directed to the relevant team — operations, content, customer care, or management.
Investigation — The responsible team reviews your feedback and determines the appropriate response or action.
Action — Where your feedback identifies a gap or failure, we act on it — a direct resolution for you, a content update, a process improvement, or all three.
Follow-Up — Where possible, we contact you to share what changed as a result of your input.

5. Privacy and Confidentiality

Personal information shared as part of your feedback is used to respond to and act on your feedback. Anonymous submissions are accepted. To request deletion of your data, contact [email protected]. For more information about how personal information is handled, please refer to our Privacy Policy. Want to know more about Travel Saga? If yes, then make sure that you check out our About Us page!

6. Escalation

If your concern is not resolved satisfactorily:

Reply to your original case email with your booking reference for escalation to a senior team member.
For formal complaints, email [email protected] with the subject line “Formal Complaint” for management review within 7 business days.

7. Policy Updates

This policy is reviewed annually. Feedback on this policy itself is welcome at [email protected]. Discover more about us, our services, and our commitment to creating memorable experiences for every guest.